While most of us are working from home to contain the spread of coronavirus, having an uninterrupted network connection has become a necessity rather than a luxury. However, it appears like telecom giant Reliance Jio’s broadband service Jio Fiber is facing significant downtime.
@JioCare Hi Team Jio, i am trying to contact your support Team but not getting any response and when tried on live chat im again not getting any response se. My internet is down from past 2 hours and since it is Work from home going on i can’t work at all
— Anonymous (@royalajeysingh) June 22, 2020
@JioCare jio fiber service in our area (overseas Apartment, Sector 50, Noida) is not working for the last 24 hours.. There is no customer support or service in our area..Can you please help us out..
Jio’s customer support seems to be giving generic responses to the situation. The support team is asking users their JioFiber ID, mobile number, and color of the LED shown in the router (red in this case) in an attempt to resolve the problem. In addition, given the current restrictions imposed due to the lockdown, the customer support is unable to schedule engineer visits, as can be seen in the tweet below.
Could you pls, why I paied for?
