India is a country where budget Android smartphone makers like Oppo, Xiaomi, and Realme dominate the market. Now, budget Android devices are all well and good until the software and hardware issues start to crop up, especially after the lapse of their warranties. As a result, a recent study discovered that we, Indians spend as much as Rs. 2,400 on out of warranty smartphone repairs, and they are pretty happy with the way it is.
Now, due to the ongoing pandemic, such after-sales services have been affected quite a lot as all the physical stores are shut down. However, as per the report, online support and doorstep-delivery services by the smartphone companies have improved after-sales service quite a lot, despite the current crisis.
As a result, as per Naiya, two-thirds of the users visiting service centers recently have “received their smartphones within a day.” Moreover, half of the respondents told the researchers that all the required repair-parts and components were available at the stores.
